We accept returns within 7 days of receiving the order.
Items must be unused, unworn, and in their original condition, with all original tags attached.
Customized or tailored abayas cannot be returned or exchanged, unless the item arrives damaged, defective, or there is an error caused by Equina (such as receiving the wrong item, size, or color).
If the mistake is made by Equina, we will gladly arrange a replacement or issue a full refund at no additional cost to the customer.
Refunds will be processed after the returned item has been received and inspected.